Vencar Mobile Application & Websites — Sri Venkateswara Carbonic Gases Pvt. Ltd. Effective Date: 29 October 2026 | Last Updated: 29 October 2026
Sri Venkateswara Carbonic Gases Pvt. Ltd. ("SVCGPL", "we", "us" or "our") respects your privacy and is committed to protecting the personal data of every user of our services. This Privacy Policy explains how we collect, use, store, share and protect your information when you use:
- the Vencar mobile application (the "App"), available on the Google Play Store;
- our websites vencar.net and svcg.co.in (the "Websites"); and
- any related customer-ordering, delivery-tracking and support services (together, the "Services").
By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.
1. Who We Are
SVCGPL is a manufacturer and supplier of industrial, medical and specialty gases, established in 1997 and headquartered in Coimbatore, Tamil Nadu, India. The Vencar platform enables our registered customers to place product orders, track deliveries, view order history and contact our support team.
2. Information We Collect
2.1 Information you provide to us
- Account information: name, business/company name, email address, phone number, delivery address and login credentials. Vencar accounts are created for registered business customers of SVCGPL.
- Order information: products ordered, quantities, capacities, delivery details, order history and related transaction records.
- Communications: information you share when you contact our support team by phone, email or through the App.
2.2 Information collected automatically
- Device information: device type, operating system, app version and a push-notification token (Firebase Cloud Messaging token) used to deliver order and service notifications to your device.
- Usage data: in-app events such as login, screens viewed and features used, collected through Google Firebase Analytics to help us improve the App.
- Location data: with your permission, the App may access your device's approximate or precise location to display your position on the map (for example, when viewing our facility location or delivery information). Location access is optional — you can use the core features of the App without granting it, and you may withdraw the permission at any time in your device settings.
2.3 Device permissions used by the App
- Internet — to connect to our servers for login, orders and tracking.
- Notifications — to send order status updates and service alerts.
- Location (approximate / precise) — to show map features and location-based information. Optional.
- Phone (place calls) — to let you call our support team directly from the App with one tap. The App does not read your call logs or contacts.
We do not collect your contacts, SMS, photos, files, microphone or camera data.
3. How We Use Your Information
- To create and manage your customer account and authenticate your login;
- To process, fulfil, deliver and track your orders;
- To send service communications and push notifications about your orders, deliveries and account;
- To provide customer support and respond to your enquiries;
- To analyse usage of the App and improve our products, Services and user experience;
- To maintain the security of the Services and prevent fraud or misuse;
- To comply with applicable laws, tax and regulatory requirements.
We do not sell, rent or trade your personal information to any third party, and we do not use your personal data for third-party advertising.
4. Sharing of Information
We share your information only in the following limited circumstances:
- Service providers: trusted third-party providers who process data on our behalf, such as Google Firebase (push notifications and analytics), Google Maps (map display) and our hosting/IT service providers. These providers are bound to use the data only to provide services to us.
- Delivery and logistics: delivery personnel and logistics partners receive the details necessary to fulfil your order (name, address, phone number, order details).
- Legal requirements: where disclosure is required by law, court order or a government authority, or to protect our legal rights, safety or property.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this Privacy Policy.
Third-party services used by the App are governed by their own privacy policies: Google Privacy Policy (https://policies.google.com/privacy) and Firebase Privacy & Security (https://firebase.google.com/support/privacy).
5. Data Retention
We retain your personal data for as long as your account is active and as needed to provide the Services, resolve disputes, and comply with legal, accounting and tax obligations (including record-keeping requirements under Indian law). When data is no longer required, we securely delete or anonymise it.
6. Data Security
We adopt reasonable security practices and procedures to protect your personal data, including encrypted transmission (HTTPS/TLS), token-based authentication, access controls and secure server infrastructure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
7. Your Rights and Choices
Subject to applicable law, you have the right to:
- Access and correction: request access to, or correction of, the personal data we hold about you;
- Deletion: request deletion of your account and associated personal data (see Section 8);
- Withdraw consent: withdraw consent for optional data processing, such as location access or push notifications, at any time through your device settings;
- Grievance redressal: raise a complaint with our Grievance Officer (see Section 12), and if unresolved, with the Data Protection Board of India.
8. Account and Data Deletion
You may request deletion of your Vencar account and associated personal data at any time by contacting us at rama@svcg.in or by calling +91 94431 30846 with the subject "Account Deletion Request". We will verify your identity and process the request within a reasonable period, except where we are required to retain certain records (such as invoices and tax records) under applicable law.
9. Children's Privacy
The Services are intended for business customers and are not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Cookies and Website Data
Our Websites may use cookies and similar technologies that are strictly necessary for the operation of the site (such as session management for the customer portal). You can control cookies through your browser settings; disabling essential cookies may affect portal functionality.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Material changes will be communicated through the App or the Websites. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.
12. Grievance Officer & Contact Us
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below. For any questions, concerns or complaints regarding this Privacy Policy or our handling of your personal data, please contact:
Grievance Officer Sri Venkateswara Carbonic Gases Pvt. Ltd.
No. 1, Govindhanayankanpalayam, Athipalayam Post,
Coimbatore – 641110,
Tamil Nadu, India
Email: rama@svcg.in | Phone: +91 94431 30846
Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
13. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu, India.