Vencar Mobile Application & Websites — Sri Venkateswara Carbonic Gases Pvt. Ltd. Effective Date: 29 October 2026 | Last Updated: 29 October 2026
These Terms & Conditions ("Terms") govern your access to and use of the Vencar mobile application (the "App"), the websites vencar.net and svcg.co.in (the "Websites"), and the related ordering, delivery-tracking and support services (together, the "Services") provided by Sri Venkateswara Carbonic Gases Pvt. Ltd. ("SVCGPL", "we", "us" or "our"), a company incorporated in India with its registered office at No. 1, Govindhanayankanpalayam, Athipalayam Post, Coimbatore – 641110, Tamil Nadu, India.
By registering for, accessing or using the Services, you ("Customer", "you" or "your") agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, please do not use the Services.
1. About the Services
SVCGPL is a manufacturer and supplier of industrial, medical and specialty gases, dry ice and related equipment. The Vencar platform allows registered business customers of SVCGPL to:
- browse available products and capacities;
- place and manage orders online;
- track order and delivery status;
- view order history and account information; and
- receive notifications and contact our support team.
The Services are intended for business-to-business (B2B) use by customers who have an established commercial relationship with SVCGPL.
2. Eligibility and Account Registration
- You must be at least 18 years of age and legally competent to contract under the Indian Contract Act, 1872.
- Vencar accounts are created for approved customers of SVCGPL. You agree to provide accurate, current and complete information and to keep it updated.
- You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. Notify us immediately at rama@svcg.in of any unauthorised use of your account.
- We may suspend or terminate accounts that provide false information, misuse the Services or breach these Terms.
3. Orders, Pricing and Payment
- All orders placed through the Services are offers to purchase and are subject to acceptance and confirmation by SVCGPL. We may decline or cancel an order due to product unavailability, pricing errors, credit limits, safety or regulatory considerations, or suspected misuse.
- Prices, product specifications and availability are subject to change without prior notice. Applicable taxes (including GST), delivery charges, cylinder deposits and other charges will be levied as per SVCGPL's prevailing commercial terms or your supply agreement with us.
- Payment shall be made in accordance with the payment terms agreed between you and SVCGPL (such as credit terms, advance payment or payment on delivery). Overdue amounts may attract interest and suspension of supply as per your agreement with us.
- In the event of an obvious pricing or typographical error, SVCGPL reserves the right to cancel the affected order and refund any amount paid.
4. Delivery, Inspection and Returns
- Delivery timelines shown in the Services are estimates and may vary due to production schedules, logistics, weather, regulatory requirements or events beyond our reasonable control.
- You must inspect products upon delivery and report any shortage, damage or discrepancy at the time of delivery or within the period specified in your supply agreement.
- Owing to the nature of industrial and medical gases, products once delivered are non-returnable except for verified quality defects, in which case SVCGPL will replace the product or issue a credit in accordance with its quality policy.
5. Cylinders, Containers and Safety
- Gas cylinders, tanks and other returnable containers supplied with products remain the property of SVCGPL (or its designated owners) unless expressly sold to you. You must return them within the agreed period in good condition; holding charges or replacement costs may apply for delayed, lost or damaged containers.
- You are responsible for the safe handling, storage, transport and use of all products in accordance with applicable laws and regulations — including the Gas Cylinder Rules, 2016, the Static and Mobile Pressure Vessels (Unfired) Rules, 2016 and other rules framed under the Explosives Act, 1884 — as well as the safety data sheets (MSDS) and instructions provided by SVCGPL.
- You must not refill, tamper with, deface or transfer cylinders or containers to any third party, and must ensure products are used only by trained and authorised personnel for lawful industrial or medical purposes.
6. Licence to Use the App and Acceptable Use
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App and Websites for your internal business purposes. You agree not to:
- use the Services for any unlawful purpose or in breach of any applicable law;
- attempt to gain unauthorised access to the Services, other accounts, or our systems and networks;
- copy, modify, decompile, reverse-engineer or create derivative works of the App or any part of the Services;
- introduce viruses, malware or other harmful code, or interfere with the operation of the Services;
- use any automated means (bots, scrapers) to access the Services or extract data; or
- impersonate any person or misrepresent your affiliation with any entity.
7. Intellectual Property
The App, Websites and all content therein — including the Vencar and SVCGPL names and logos, text, graphics, designs, software and product information — are the property of SVCGPL or its licensors and are protected by applicable intellectual property laws. No rights are granted to you other than the limited licence to use the Services as set out in these Terms.
8. Notifications and Communications
By using the Services, you consent to receive transactional and service-related communications from us, including push notifications, SMS, email and phone calls regarding your orders, deliveries and account. You may manage push notifications through your device settings; disabling them may limit your ability to receive order updates.
9. Third-Party Services
The Services use third-party components such as Google Maps and Google Firebase. Your use of such components is also subject to the respective third party's terms and privacy policies. SVCGPL is not responsible for the availability or accuracy of third-party services.
10. Disclaimer of Warranties
The App and Websites are provided on an "as is" and "as available" basis. While we strive to keep the Services accurate, secure and available, we do not warrant that they will be uninterrupted, error-free or free of harmful components. Product warranties, if any, are limited to those expressly set out in your supply agreement with SVCGPL or the applicable product documentation. All other warranties, express or implied, are disclaimed to the maximum extent permitted by law.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- SVCGPL shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business or data, arising out of or in connection with the use of the Services;
- SVCGPL's total aggregate liability arising out of or relating to any order shall not exceed the amount paid by you for that order;
- nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law, including liability for death or personal injury caused by negligence or for fraud.
12. Indemnity
You agree to indemnify and hold harmless SVCGPL, its directors, officers, employees and agents from and against any claims, losses, damages, liabilities and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, or your unsafe or unlawful handling, storage or use of products supplied by SVCGPL.
13. Force Majeure
SVCGPL shall not be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including acts of God, natural disasters, epidemics, strikes, transport disruptions, raw-material shortages, utility failures, government actions or changes in law.
14. Suspension and Termination
We may suspend or terminate your access to the Services, in whole or in part, at any time if you breach these Terms, if required by law, or if we discontinue the Services. Upon termination, your right to use the App ceases immediately; provisions relating to payment obligations, intellectual property, liability, indemnity and governing law survive termination.
15. Changes to These Terms
We may revise these Terms from time to time. The updated Terms will be posted on this page with a revised "Last Updated" date, and material changes will be communicated through the App or Websites. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
16. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Subject to any arbitration or dispute-resolution clause in your supply agreement with SVCGPL, all disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu, India.
17. Contact Us
Sri Venkateswara Carbonic Gases Pvt. Ltd.
No. 1, Govindhanayankanpalayam, Athipalayam Post,
Coimbatore – 641110, Tamil Nadu, India
Email: rama@svcg.in | Phone: +91 94431 30846
Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)